|
|
Q. |
How
do I make my room reservation ? |
|
A. |
To
make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
|
Q. |
When
I submit my reservation form, where does my request go? |
|
A. |
It
will go to our Reservation Department. |
|
Q. |
How
long will it take the Hotel to respond to my reservation request? |
|
A. |
Within
24 hours and not later than 36 hours. If you do not receive
your respond with 36 hours, please e-mail back to us at
maxcarry@tm.net.my |
|
Q. |
I
don't have 24 hours to wait for confirmation. What can I do? |
|
A. |
|
|
Q. |
What
happen if after 36 hours we do not receive any respond from you? |
|
A. |
As
you are aware this booking is via online and there are many
possible factor that your reservation does not reached us may
be due to server’s error or due to some other technical
problem. Please e-mail back to us at
maxcarry@tm.net.my
to
enquire about your reservation. |
|
Q. |
How
do I know my reservation is confirmed? |
|
A. |
When
you received our acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations are deemed
secured if guaranteed with credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
|
Q. |
After
filling up and submission of my Reservation Form how do I know
if my reservation is confirmed? |
|
A. |
Within
24 hours and not later than 36 hours, you will be contacted by
e- mail informing you on the status of your reservation. |
|
Q. |
How
do you respond back to us on our confirmation ? |
|
A. |
We
shall be responding back to you via e-mail. We do not call or
we do not fax to you unless requested to do so. Please ensure
that you furnish to us an accurate e-mail address/es. |
|
Q. |
We
seem to unable to locate your telephone number on this website
? |
|
A. |
This
website and the rates displayed on this website are specially
formulated for Internet Booking Only. Guest that calls in at
the hotel shall not be entitled to our Internet Promotional
Rates. This is the reason why we do not furnish Telephone contact. |
|
Q. |
What
happens if I encounter problem with my reservation upon checking-in? |
|
A. |
It
is advisable for you to quote your confirmation number if you
were given one but if you were not, it would be advisable for
you to print out the confirmation letter and bring along. |
|
Q. |
What
do I need upon checking-in ? |
|
A. |
If
you are given a confirmation number please quote it during checking-
in and if you do not it would be advisable for you to print out
the confirmation letter and bring along. |
|
Q. |
How
far ahead should I make the reservations? |
|
A. |
At
least 72 hours before arrival date. |
|
Q. |
Is
it advantages for us to book early ? |
|
A. |
Yes
it would as most of the time we are always fully booked. In
order not to get disappointed please make your booking as early
as possible. |
|
Q. |
During
the reservation I gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
|
A. |
Yes
this is possible. We do not collect payment online. We do not
deduct from your credit until you arrive at the hotel/resort,
the credit card details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
|
Q. |
What
are the means for us to guarantee our booking ? |
|
A. |
To
guarantee your booking we would request for your credit card
details. For those without credit card details we would instruct
then to make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that you wish to pay
by Cash. |
|
Q. |
Which
would you prefer us to use to guarantee our reservation, by Credit
Card or Cash Deposit ? |
|
A. |
Depending
where you are from, if you are from Overseas we would prefer
Credit Card due to the troublesome procedures of having to go
to the nearest compatible banks to make the cash deposit. To
make your reservation and confirmation process easier and faster
we would prefer Credit Card. |
|
Q. |
If
we do not have a Credit Card can we make our reservations via
your Online Reservation Form and what are the procedures ? |
|
A. |
Yes
you can make your reservations via our Online Reservation Form.
The procedures would be as follows. You are to fill up our Online
Reservation Form and please indicate to us that you are paying
by Cash. We shall give you further instruction on how to make
your Cash Deposit into our hotel/resort Bank Account during
the confirmation stages. |
|
Q. |
Do
you collect payment during the Reservation stages ? |
|
A. |
No
we do not collect payment during the reservations stages. During
reservation stage we need your credit card details for the main
reason to guarantee your reservation. |
|
|
|
|
CANCELLATION POLICY |
|
Q. |
How
do I change or cancel my reservations ? |
|
A. |
Through
the telephone, facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date and Check Out Date.
We would prefer by e-mail as it is faster to do so. |
|
Q. |
What
is you hotel/resort's Cancellation Policy and what are the penalty
if we defaulted ? |
|
A. |
Our
Cancellation Policy and Penalty Charges if any, are contained
within this website either on the Accommodation or Room &
Rates or Promotional Packages Page. Please look for these information
within this site. |
|
|
|
|
PAYMENTS
|
|
Q. |
What
credit card types are accepted for guarantee/deposit or payment
at your hotel/resort ? |
|
A. |
Any
major credit card is acceptable here. |
|
Q. |
Do
your hotel/resort accept Visa Electron Card ? |
|
A. |
No
we do not accept Visa Electron Card. |
|
Q. |
When
do I have to include my credit card number? |
|
A. |
When
you fill up our Secured Online Reservation Form to guarantee your
reservations. |
|
Q. |
Is
it safe to use my credit card? |
|
A. |
Yes,
Our Secured Online Reservation Forms are encrypted. |
|
Q. |
Why
do you need my credit card number and expiry date? |
|
A. |
To
guarantee the reservation during peak period or late arrival. |
| |
|
|
ROOMS
& RATES |
|
Q. |
Based
on the rates offered on your website, is it possible for us to
ask for special discount ? |
|
A. |
Rates
portray on this website are our Internet Promotional Rates.
It is the discounted rates meant for Internet booking only.
Only bookings made via this website are entitled to these Internet
Rates. |
|
Q. |
What
about special discounts? |
|
A. |
No
discount will be given based on these Internet Promotional Rates.
Please look for our Promotional Packages if any. It would be cheaper. |
|
Q. |
We
are Airlines Staffs, are we entitled to Airlines Rates? |
|
A. |
We
do not have rates for Airlines staffs, please make booking through
your respective airlines for rates accorded to the respective
airlines if any. Our rates are Promotional Internet rates. |
|
Q. |
We
are Malaysian Government Staff, are we entitled to special rates
? |
|
A. |
No.
Our rates are special Internet Promotional rates. Please check
with the respective department if there are any special rates
accorded to Malaysian Government staffs. |
|
Q. |
We
are Government Employees of a Foreign Government, are we entitled
for a special rates ? |
|
A. |
No.
We do not have any special rates for Government Employees from
a foreign government. |
|
Q. |
What
are the check-in & checkout times for a room? |
|
A. |
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
|
Q. |
What
is the earliest time I can check-in into the hotel room ? We will
be arriving at the hotel/resort early in the morning? |
|
A. |
Our
normal Check-In time is 2.00pm. Our earliest Check-In time is
12.00 noon. Early check-in are subject to availability of rooms. |
|
Q. |
Do
you have Baby Cot ? |
|
A. |
Yes
we have baby cot and we provide baby cot free of charge. Please
enquire at the reception upon check-in. |
|
Q. |
We
will be arriving at 5.00 am in the morning, if we check-in at
this time, do you consider this as 1 night? |
|
A. |
Yes.
Our new day starts at 6.00 am. |
|
Q. |
Our
flight home is at 12.00 am, we would like to check out late at
8.00pm, What is your rate for late check out? |
|
A. |
The
normal room rates available on the website applies. |
|
Q. |
We
will be arriving at the Hotel at roughly around 3.00am, so can
we check in at that time? |
|
A. |
Yes,
but you shall be charged in accordance to the rates shown on
this website. Please indicate in your reservation form your
arrival time. |
|
Q. |
We
are aware that your check out time is 12.00 noon but due to
our late flight, we wish to stay on until 3.00pm. Is this chargeable
? |
|
A. |
Late
check out until 3.00 pm are usually not chargeable but is always
subject to availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request free-of-charge
if room are available. |
|
Q. |
We
are aware that your check in time is at 2.00 pm, but we would
like to check in at 10.00 am, is this chargeable ? |
|
A. |
Early
Check in are usually not chargeable but is always subject to
availability of rooms. Please indicate in your reservation form
as we may be able to accommodate your request free-of-charge
if room are available. |
|
|
|
|
LOCATION |
|
Q. |
What
are the directions to the Hotels? |
|
A. |
Our
location map is available on our location
webpage within this site. |
|
|
|
|
TRANSPORTATION
|
|
Q. |
Is
there a hotel shuttle service to/from the airport? |
|
A. |
Yes
we do have our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you require the
Airport transfers. We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
|
Q. |
Which
is cheaper, your Airport Transfer or the Public Transport ?
|
|
A. |
The
public transport is obviously cheaper. |
|
|
|
|
HOTEL
FACILITIES |
|
Q. |
What
are the facilities offered at your hotel ? |
|
A. |
The
complete description of the hotel/resort is available within
this website. If you are unable to locate, please e-mail to
us at maxcarry@tm.net.my |
|
Q. |
What
are the facilities available in the rooms? |
|
A. |
The
complete description of the hotel/resort is available within
this website. If you are unable to locate, please e-mail to
us at maxcarry@tm.net.my
|
|
Q. |
Do
we need adaptors or transformers for our electrical devices? |
|
A. |
If
you are from Asians countries, adaptors or transformer are not
needed but advisable to carry with you as some electrical voltage
may differ. In Malaysia, the electricity runs on 240 volts with
50-cycle system. |
|
|
|
|
MALAYSIAN
LAW |
|
Q. |
Is
there a speed limit on the Malaysian roads and are seat belts
required? |
|
A. |
Speed
limits vary on each road. The normal speed limit on the highway
is 110 km/hr. Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are required
for the driver and the front seat passengers. |
|
Q. |
Do
we need a Malaysian Driving Permit to drive in Malaysia. |
|
A. |
If
you carry a valid International Driving License, you may not
require a Malaysian driving license. However, please check with
the Malaysian Road and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
|
Q. |
Will
we be driving on the same side of the road as in U.S.A ?
|
|
A. |
No.
In Malaysia we drive on the left side of the road. |
|
Q. |
How
much can I take currency back to the US tax-free? |
|
A. |
Under
the Travelers Declaration regulation, permitted currency limits
are as follows : A resident and a non-resident is permitted
to carry into and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of foreign currency
notes or traveler’s cheques carried into Malaysia by resident
and a non-resident. A resident is permitted to carry out of
Malaysia, foreign currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person. A non-resident
is permitted to carry out of Malaysia, foreign currency notes
including traveller's cheques, not exceeding the amount brought
in. |
|
Q. |
What
is the legal drinking age? |
|
A. |
18
years old. |
|
Q. |
Are
there any restriction of drinking alcohol in Malaysia. |
|
A. |
Throughout
Malaysia consumption alcohol is allowed except muslims are not
allowed to drink in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and Terengganu do not
serve alcohol. Please check with the front counter for more
info on this matter. |
|
|
|
|
TRAVEL
DOCUMENT |
|
Q. |
Do
I need a Visa? |
|
A. |
Depending
upon which country you are from. Please check with our local
representative, embassy, consulate located in your respective
country. The following webpage may be able to provide to you
some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
|
|
|
|
MISCELLANEOUS |
|
Q. |
Does
anyone in Kuala Lumpur speak English or any other language?
|
|
A. |
English
is the common language used here.Our national language is Bahasa
Malaysia. Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
|
Q. |
Do
we need to change money before or upon arrival? |
|
A. |
For
your convenience, it always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit Malaysia (RM).
However, there are moneychangers and banks nearby to do these
transactions. |
|
Q. |
Where
can I exchange currency? |
|
A. |
At
the moneychanger or banks. |
|
Q. |
Are
clothing and shoe sizes the same in Malaysia as in the US? |
|
A. |
No. |
|
Q. |
Are
all museums closed on Sundays and Mondays? |
|
A. |
No. |
|
Q. |
Do
women have to wear hair coverings in Malaysia? |
|
A. |
No.
Only in places of worships. |
|
Q. |
What
is the standard tipping practice in Malaysia? |
|
A. |
There
is no tipping practice in Malaysia. Tipping is at your own discretion. |
|
Q. |
What's
the weather like there in Malaysia ? |
|
A. |
Malaysia
has an equatorial climate with uniform temperatures throughout
the year. If you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and resort along
the east coast here are closed from November to January due
to the monsoon season. Please check with us on this information. |
|
Q. |
Where
can I get information about traveling around Malaysia ? |
|
A. |
Please
refer to the following website for more details on traveling around
Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
|
Q. |
Where
can I find details on Museums in Malaysia ? |
|
A. |
|
|
Q. |
Where
can I find literatures on some of the outstanding buildings and
infrastructures in Malaysia ? |
|
A. |
Please
refer to the following website for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
|
